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Phoenix Haven LLC
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MasterCare ECM Referral Form
Page 1 of 3
Referral for ECM (ENHANCED CARE MANAGEMENT) Services
TO REFER:
Secure Email: Notification@MasterCarePlan.com   or Secure Fax: 877.924.7010
Questions? Call 855.836.6355
Referral source information
External referral by
(Select one):
Referring individual name:
Referring organization name:
Referrer phone number:
Referrer fax number:
Referrer email address:
Member provides consent for requested services: or
Note to referrers: Please only mark the services you are referring to.
Member information
Member name:
Member Medi-Cal client ID # (CIN): Member DOB:
Member address:
Member primary phone number: Best time to contact:
Member preferred pronoun:
Caregiver name:
Caregiver's phone number
(if available):
Contact Phone/fax/email:
MasterCarePlan.com  •  604 Sutter Street #290 • Folsom, CA 95630  •  (855) 836-6355
©2024 Master•Care, Inc. v02_19_2024
Page 2 of 3
MasterCarePlan.com  •  604 Sutter Street #290 • Folsom, CA 95630  •  (855) 836-6355
Population of Focus – Please check all that apply:
  • 5 or more repeated ED visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment, OR
  • 3 or more unplanned hospital or short-term skilled nursing facility (SNF) stays in a six-month period that could have been avoided with appropriate outpatient care or improved treatment OR
  • Any unplanned ED or inpatient stays in 6 months for members who have medical, psychiatric, or SUD-related conditions that require intensive coordination or members who have significant functional limitations or adverse social determinates of health that impede navigation their health care and other services
  • 3 or more ED visits in a 12-month period that could have been avoided with appropriate outpatient care or improved treatment adherence OR
  • 2 or more unplanned hospital and/or short-term skilled nursing facility (SNF) stays in a 12-month period that could have been avoided with appropriate outpatient care or improved treatment adherence
  • Adults living in the community who meet the Skilled Nursing Facility (SNF) Level of Care criteria; OR require lower-acuity skilled nursing, such as time-limited and/or intermittent medical and nursing services, support, and/or equipment for prevention, diagnosis, or treatment of acute illness or injury.
  • Actively experiencing at least one complex social or environmental factor influencing their health (including, but not limited to, needing assistance with activities of daily living (ADLs), communication difficulties, access to food, access to stable housing, living alone, the need for conservatorship or guided decision-making, poor or inadequate caregiving which may appear as a lack of safety monitoring),
  • Able to reside continuously in the community with wraparound supports (i.e., some individuals may not be eligible because they have high acuity needs or conditions that are not suitable for home-based care due to safety or other concerns).
CONT'D…
MasterCarePlan.com  •  604 Sutter Street #290 • Folsom, CA 95630  •  (855) 836-6355
©2024 Master•Care, Inc. v02_19_2024
Page 3 of 3
MasterCarePlan.com  •  604 Sutter Street #290 • Folsom, CA 95630  •  (855) 836-6355
Complex physical and behavioral health conditions (Check all that apply)
Physical health
Behavioral health
Additional social criteria
Please explain:
Additional notes:
CIN: [CIN]
DOB: [Date of Birth]
Move-in Date: [Move-in Date]
Address: [Address]
Patient was admitted to [Facility Name] on [Admission Date] to [Discharge Date] for [Medical Conditions] and homelessness. Patient was transported to Foundation Living on [Foundation Living Admission Date] to [Address] and will remain placed through STPHH program.
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